NGO AI TRAINING

Project
MSF International
Theme
Generative AI
Date
Jul 30, 2025

The Challenge

Staff at Médecins Sans Frontières (MSF) were experimenting with ChatGPT, but Microsoft Copilot was about to roll out globally. The stakes were high: without guidance, staff risked confusion, frustration, or missed opportunities to embed AI into their daily workflows. The challenge wasn’t just technical — it was about confidence, mindset, and making the leap from curiosity to capability.

Our Approach

We created the MSF GenAI Deep Dive, a tailored program that started with fundamentals and quickly moved toward higher levels of AI confidence. Participants learned to write powerful prompts, critique and refine outputs, and apply AI to real MSF workflows. Just as importantly, we guided the cultural transition from ChatGPT habits to Copilot integration, so staff could bridge the tools rather than feel disrupted by the shift.

  • Created a tailored GenAI Capability program
  • Taught staff prompt-writing techniques from basic to advanced
  • Guided transition from ChatGPT habits to Microsoft Copilot integration
  • Applied AI directly to MSF-specific workflows and use cases

The Outcome

Staff discovered how to ask better questions, design stronger prompts, and reimagine everyday tasks. Copilot stopped feeling like an intimidating IT rollout and instead became a set of superpowers that staff wanted to use. People left not only with new skills, but also with confidence that they could lead AI use responsibly in their roles.

What's next?

MSF now has a repeatable format for scaling deep AI capability across departments. The GenAI Deep Dive is designed to grow with them, ensuring that as Copilot evolves, MSF staff will stay ahead of the curve.

More Project
EXPLORE MORE WORK
2025 AI Experiences
Join our 2025 cohorts

AI Sparks Pass

Sparks deliver high-energy breakthroughs that flip the switch on AI adoption. These are fast, focused sessions - built on the psychology of peak moments - that give your team immediate wins, fresh confidence, and habits that stick. Sparks cover tools; skills; mindset; and role deep dives.

AI Sparks Annual Pass

Unlimited for 12-Months

Learn more

AI Leadership Immersion

AI is already reshaping how staff work, how donors engage, and how boards set priorities. Yet most nonprofit leaders feel unprepared. In just 3 weeks, this high-touch program equips you with the frameworks, guardrails, and confidence to guide your organization’s AI journey.

Virtual Immersion

3 Weeks

Learn more

AI Capability Immersion

Most nonprofit professionals are dabbling with AI, but few turn it into repeatable results. In 3 weeks, you’ll build real workflows, customize your personal AI playbook, and leave with a 90-day AI action plan that embeds AI into your daily work with confidence.

Virtual AI Immersion

3 Weeks

Learn more

Let's Chat

Whether you want to dive into an immersive AI learning journey, support your team or just need someone to help you figure it all out. We're here!
team@weareplai.com
Reason for contacting PLAI (select one)
Please share some more details:
Thank you! We'll be in touch shortly to explore next steps together.
Oops! Something went wrong while submitting the form.